Manager Assistant (Chief-of-Staff) for the Finance & GSM Technology Organization

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The Manager Assistant (Chief-of-Staff) for the Technology Organization will report directly to the Unit CIO of the Finance & Global Supply Management Technology (FGT) group. This role is pivotal in organizing key business processes across the organization, including budget management, talent management & hiring, strategic messaging, communications, town halls, colleague engagement, and more. The candidate will be a key member of the FGT organization Leadership Team, working closely and collaborating with all team members.

Key Responsibilities:

• Strategic Decision Support: Influence and observe how strategic decisions are made within the organization. Prepare presentations to communicate strategy and vision, provide recommendations for areas of improvement, and implement a communications strategy for the organization.
• Process Management: Develop information structures and processes to enable broad visibility and timely updates on upcoming initiatives, deliverables to key stakeholders, CEG processes, and happenings across all parts of the team.
• Meeting Facilitation: Organize and facilitate leadership meetings, calls, and forums. Plan content and agendas and manage follow-ups for meetings involving the FGT leadership team.
• Talent Management: Run major annual talent management processes such as talent assessment and year-end performance management.
• Engagement Activities: Coordinate, create, and contribute to impactful and engaging presentations and activities such as leadership presentations, strategic projects, town halls, and BUR presentations.
• Relationship Building: Cultivate strong relationships and open lines of communication with members at all levels of the colleague teams.
• Communication Strategy: Own an effective communication strategy and actively seek feedback to ensure maximum employee engagement and drive a sense of belonging. Support leaders in their development and effectiveness.
• Process Improvement:Identify opportunities to improve processes and performance across the organization.
• Colleague Processes: Support colleague processes, including recruitment, training oversight, and Amex Flex.
• Communication and Engagement: Oversee communication and engagement strategy for FGT.

Minimum Qualifications

• Strong communication and organizational skills.
• Proven ability to solve problems and plan long-term projects.
• Experience in creating engaging and informative presentations.
• Ability to collaborate effectively with diverse stakeholders.
• Proven track record of managing multiple priorities and meeting deadlines.
• Ability to work independently and influence without direct authority.
• Commitment to fostering an inclusive team culture.
• Strong understanding of financial management and data analysis.

Also Critical to Your Success

• Proven flexibility when faced with changing priorities.
• Ability to handle confidential information with discretion.
• Willingness to manage various requests within tight timelines.
• Capability to keep teams aligned and on target, while re-evaluating importance and urgency relative to moving demands.
• Passion for creating a fun and inclusive work environment where high-performing, diverse teams can thrive.
• Knowledge of Finance and Global Supply Management processes is a plus.
• Bachelor’s degree or equivalent experience preferred.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.