ARC Coordinator

Department: Administrative Resource Center

Ballard Spahr has a new opportunity available for an ARC Coordinator within our Administrative Resource Center. The ARC Coordinator will provide document production, administrative and clerical support to lawyers, support and administrative staff on a firm wide basis. Responsibilities include managing the day-to-day operations of the firm's Administrative Center to ensure the timely completion of workflow requests.

The ARC Coordinator will:

• Monitor service and resource requests system queues utilizing ServiceNow, BigHand, telephone and voicemail, MS Teams, and fax boxes.

• Assess workflow priorities, including managing work assignments and monitoring special projects.

• Ensure adequate staffing to meet demand, including the need for overtime.

• Ensure quality control through proofreading and editing of work product, including MSWord, Excel, PowerPoint and pdf documents.

• Assist with development and implementation of policies and procedures to enhance user services, participate in recruiting and training new ARC personnel, and provide support to management regarding staff performance.

This position requires the ability to communicate effectively with all levels of the firm. The ability to assess and prioritize workflow and anticipate and effectively troubleshoot problems is essential. 3+ years' experience in law firm operations, Practice Support or Word Processing preferred.

Substantial word processing and legal experience required. Advanced knowledge of computer applications and document management systems, including but not limited to MS Office (Word, Outlook, Excel, PowerPoint), and Kofax Power PDF required. Experience with legal-specific software (AIA, iManage, WorkShare, BigHand) highly desirable. Familiarity with legal terminology and forms preferred. Prior law firm supervisory or management experience a plus.

Ballard Spahr offers an excellent benefits package which includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program.. Time worked in excess of 40 hours per week will be paid at time and one-half of the hourly rate. The salary range for this position is from $70,000 - $80,000, depending on experience and location. This position is fully remote.

Ballard Spahr is committed to increasing diversity in the legal profession and to supporting the communities where we live and work. People from all backgrounds are valued and integrated into every part of the firm. Diverse candidates including women, people of color, members of the LGBTQIA+ community, veterans, and individuals with a disability are encouraged to apply.

The firm is not accepting resumes from search firms for this position.

Ballard Spahr is an equal opportunity employer committed to fostering a culturally diverse environment. The firm encourages applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.