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Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;The Centralized Account Manager "CAM" is responsible for assisting the Business Solutions Team and support for all contracted customers. He/she ensures a first class service experience is given for this specified group of customers across all Astound markets.&nbsp;&nbsp;Duties and Responsibilities<ul><li>&nbsp;&nbsp;Support all Direct and Indirect Sales teams with serviceability requests and proposal management</li><li>Responsible for customer satisfaction by resolving billing, service, and product issues directly or coordinating resolution with other Astound internal groups</li><li>Engage with Astound operational teams to define and assess metrics (Customer Satisfaction, Delivery &amp; Cost) and ensure customer service levels are met</li><li>Assist in the management and execution of commission plans of Indirect agent members across all Business Solutions markets</li><li>Enhance/educate the customer's perception of the brands and their service capabilities</li><li>Build and &nbsp;maintains &nbsp;strong &nbsp;relationships &nbsp;across &nbsp;all &nbsp;business units &nbsp;within &nbsp;Astound</li><li>Collections -tracking and maintaining a minimum level of possible bad debt</li><li>Renewals – tracking strategic contracts and engaging in renewal discussions</li><li>Customer contact - maintain database of contact information within Astound platforms including Ni2, Sugar CRM and ICOMS billing system</li><li>Support contracted customers on processing move, add, change and disconnect requests</li></ul>&nbsp;&nbsp;Management and Professional Skills Required&nbsp;<ul><li>&nbsp;Experience in the telecommunications industry with experience in service and customer management</li><li>Ability to effectively operate in a highly dynamic environment</li><li>High energy level is required to take escalations and respond to any customer related issues</li><li>Acting like an Entrepreneur is necessary attribute, as thinking "out of the box" will be required to solve complex/unique issues</li><li>Excellent presentation and communication skills required</li><li>Strong skills in organizational development, project management and process improvement</li><li>A strong willed individual who demonstrates honesty and the ability to maintain confidentiality</li></ul>&nbsp;Functional Competencies<ul><li>High School Diploma required</li><li>Fluent in use of Microsoft Windows and associated business applications , specifically Word, Excel and Power-Point</li><li>Knowledge of Billing and CRM platforms; specifically ICOMS and Sugar CRM</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in Texas, Pennsylvania, New Jersey and Massachusetts for this position is $40,000.00-$55,000.00, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas, Pennsylvania, New Jersey and Massachusetts and may not be applicable to other locations.Our Mission Statement:&nbsp;* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have fun&nbsp;Diverse Workforce / EEO:&nbsp;Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Centralized Account Manager

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Job Summary The Hosted Voice Onboarding Specialist is responsible for ensuring a positive customer experience for new customers during the post sales implementation of Hosted Voice and Cloud Contact Center post sales process. The Hosted Voice Onboarding Specialist must have demonstrated technical proficiency with Hosted Voice and Cloud Contact center features as well as the ability to transfer that knowledge to both technical and non-technical customers. This ideal candidate must be able to adhere to schedules, guidelines, and requirements in accordance with the organization's product rules while demonstrating the ability to manage priorities.Duties and Responsibilities <ul><li>Directly conducts customer onboarding for Large and Complex customers both virtually via web conferencing and in-person onsite for large enterprise customer deployments</li><li>Develops and maintains customer onboarding materials such as: Tutorials, Presentations, Guides, and Checklists</li><li>Facilitates Voice Implementation Project Manager virtual onboarding by developing and maintaining providing required user facing documentation</li><li>Enhances customer education efforts provided by local technicians through the development and management of customer facing collateral</li><li>Assists customer handoff from Sales/SE to Implementation on complex orders to streamline acceptance</li><li>Educates assigned customers on network readiness and coordinates with implementation to ensure the use of the LAN Readiness Checklist and supporting software</li><li>Serves as technical expertise resource to implementation teams to support low volume and ICB product deployments</li><li>Provides escalation point to dispatch teams in support of technical installations focused around complex solution deployment in assigned region</li><li>Serve as secondary interface with customer for post installation configuration changes and training needs in support of complex and/or large Hosted Voice deployments in designated region</li><li>Completes discover and demo for complex customer on an Individual Case Basis</li><li>Support large enterprise deployments with in-person support that would result in approximately 50% travel within the Astound footprint. Approximately 10 per month depending on business need.</li><li>Other duties as assigned</li></ul>Requirements/Qualifications Education: High school diploma or equivalent; Bachelor's Degree preferredExperience:<ul><li>3-5 years’ experience in Technical Support, Customer Onboarding or Related supporting large hosted voice and cloud contact center enterprise deployments</li><li>Experience creating and maintaining customer facing onboarding and training materials</li></ul>Knowledge, Skills and Abilities: <ul><li>Must have strong technical proficiency with hosted voice and cloud contact center products and features with ability to complete system configurations</li><li>Strong internal and external stakeholder management skills needed to leverage cross-functional departments to ensure successful onboarding experience</li><li>Proven ability to communicate technical information to both non-technical and technical customers both verbally and in writing</li><li>Travel up to 50%</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>Base Salary: The base salary range in California for this position is $90,000 - $110,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Hosted Voice Onboarding Specialist

<h4>Broadband Technician</h4>Austin, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Entrepreneurial yet established and growing organization where you can make a true impact!Astound Broadband is hiring for a Broadband Technician in Austin, Texas. The Broadband Technician I is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BBT I is required to communicate with leadership and dispatch as needed.Where you will work:&nbsp;<ul><li>This position will be based in Astounds Austin, TX office.</li></ul>A Day in the Life of the Broadband Technician:<ul><li>Residential install and disconnects* (data, video, phone) on customer premises</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Education: High school diploma or equivalent</li><li>Experience: 0 (Entry Level)</li><li>Competencies: Maintain satisfactory driving record and have a valid driver's license</li><li>Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program &nbsp;</li></ul>*Benefits listed above are for regular full-time positions<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Broadband Technician I

Position Location(s):Hybrid position, so candidate must be within a commutable distance from Astound's PA office (Bethlehem, Philadelphia/Havertown, or Pittston)Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;A Day in the Life of the Vice President, Sales:&nbsp;<ul><li>Actively support, promote and advance all aspects of Astound’s Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard and empowered to do their best work</li><li>Establishes and implements processes, tools, structures to support the sales organization’s operations, maximizing revenue and profitability for each local market</li><li>Use data and technology to measure and monitor sales processes, identify issues, and enhance performance</li><li>Oversee long range goal-setting processes within the sales organization based on budget collaboration, forecasts and incentive programs</li><li>Effectively analyze the business environment, including customer, market and competitor activity in order to coordinate sales promotional opportunities that retain and expand the customer base. Collaborate with internal stakeholders to identify sales organizational needs and focus on solution-based initiatives</li><li>Evaluates effectiveness of sales leaders, including Directors and Managers, and implements necessary changes</li></ul><ul><li>Learns and maintains up-to-date knowledge of Astound’s products, services, pricing and selling methods to effectively lead and oversee the regional sales deployment strategy of new products and services that target the residential segment</li><li>Effectively collaborate with stakeholders in the organization including but not limited to the executive and sales leadership, and cross functional partners</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>10+ years of progressive experience in regional sales leadership or other similar function within the telecommunications industry</li></ul><ul><li>Successfully developed sales strategy to support the continued growth of an organization</li><li>Strong business and financial acumen</li><li>Strong experience in business development, competitor and market analysis</li><li>Proven experience in building and leading high performing teams</li><li>Successfully led teams to production, including building a positive and inclusive team culture</li><li>Strong experience and knowledge in developing sales forecasts and targets, sales performance evaluation, budgetary control, resource planning and risk management</li><li>Strong negotiation skills</li><li>Strong organizational and goal setting skills</li><li>Ability to learn and maintain up-to-date knowledge of Astound’s products, services, pricing and selling methods</li><li>Ability to effectively collaborate with stakeholders across the organization including but not limited to the executive and sales leadership, and cross functional partners</li><li>Possess the enthusiasm to be a brand Ambassador for Astound in the marketplace</li><li>Must possess strong communication and strategic thinking skills</li><li>Must be willing and able to travel domestically</li></ul>Education and Certifications:<ul><li>Bachelor’s Degree (or equivalent work experience) in Business, Retail Management, Marketing or other related field</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Vice President, Sales

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Position Overview: Astound Broadband is currently searching for a Field Deployment Technician. This position is responsible for taking on troubleshooting, administration, installation and maintenance of the company’s and customer’s access infrastructure equipment, particularly in our wireless and towers division.The primary position responsibilities will include, but are not limited to:<ul><li>Perform installations, troubleshoot and repair of Astound Broadband Powered by Wave infrastructure including network connections from microwave and millimeter-wave radio headend to backbone equipment/hardware (interior and exterior)</li></ul><ul><li>Part of a 24/7 on-call rotation</li><li>Perform connects and disconnects, upgrades, downgrades, and relocates; install additional hand-offs and install or remove equipment</li></ul><ul><li>Network Equipment Installation and Troubleshooting:</li><ul><li>Radio installation - microwave and millimeter-wave equipment.</li><li>Routers and Switches</li><li>Cable Placement -Terminations and Splicing - Optical fiber and copper</li><li>Wi-Fi Equipment - indoor-outdoor</li></ul><li>Basic DC/AC installation, knowledge and best practices&nbsp;</li><li>As-Builts and Documentation – Create build history/document and upload to the internal Wiki</li><ul><li>Perform Site Survey</li></ul><li>Various tasks and special projects assigned by manager associated with the organization and company with the emphasis of driving efficiency and optimization</li></ul>Our ideal candidate will possess:<ul><li>Required to work at heights installing telecom equipment/materials&nbsp;</li><li>RF awareness preferred (will certify)</li><li>Basic to Intermediate experience is required in the following areas:</li><ul><li>Physical, data-link and network protocols and architectures</li><li>Routers</li><li>Firewalls and switches</li><li>System load balancing and redundant system architecture.</li></ul><li>Able to set up and or design simple to complex network involving wireless equipment, Cisco switches and routers</li><li>Demonstrates ability to diagnose and solve problems</li><li>Exhibits the ability to follow direction and possesses the ability to follow through</li><li>Must enjoy the challenge of technical concepts and communicate those concepts at varying levels</li><li>Basic experience with LAN and WAN Technology</li><li>Ability to comply with all Company implemented safety procedures</li><li>Knowledge of basic mathematics and electronics</li><li>Vision ability: close vision, peripheral vision, and ability to adjust focus</li><li>Strong attention to detail with excellent time management and organization skills</li><li>Basic knowledge of DC components and best practices</li><li>Basic understanding of the physical network layer, CAT 5e/6, 66 blocks, 110 blocks, patch panels, fiber optic cables, etc.</li><li>Ability to work in fast-paced and dynamic environments with limited supervision</li><li>Ability to work independently</li><li>Ability to work while standing 50 - 70% of the time</li><li>Ability to work with small components and wires to make cable connections</li><li>Ability to make cable connections in tight spaces by bending, reaching, twisting</li><li>Ability to differentiate between different sizes and colors of wires</li><li>Ability to lift 50lbs repeatedly</li><li>Must have the ability to communicate by telephone, correspondence, and in person</li><li>Must possess a good command of the English language, including excellent enunciation, grammar and lack of slang</li><li>Must possess a Valid driver's license and maintain a clean driving record</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsThe base salary range in Washington for this position is $19.00-$30.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.<ul><li>Field Deployment Technician I - $19.00-$25.00 per hour</li><li>Field Deployment Technician II - $24.00 - $30.00 per hour</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.&nbsp; We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Field Deployment Technician I or II

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Position Overview: &nbsp;The Senior Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.Primary Responsibilities:• &nbsp; &nbsp;Analyze and model requirements to create technical requirements.• &nbsp; &nbsp;Translate client’s business needs into functional and design specifications.• &nbsp; &nbsp;Perform the required research to identify gaps between the business requirements and the current functionality.• &nbsp; &nbsp;Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.• &nbsp; &nbsp;Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.• &nbsp; &nbsp;Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.• &nbsp; &nbsp;Prepare/Review System Functional Specifications and Business and Use Case documentation.• &nbsp; &nbsp;Lead High Level Design and Best Practice sessions.• &nbsp; &nbsp;Perform Use Case walkthroughs.• &nbsp; &nbsp;Develop test cases and perform testing on changes and enhancements.• &nbsp; &nbsp;Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.• &nbsp; &nbsp;Investigate production issues and assist with troubleshooting, re-creating, and resolving those.• &nbsp; &nbsp;Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.• &nbsp; &nbsp;Work with third party vendors during requirements, design and testing phases.• &nbsp; &nbsp;Escalate and communicate issues to VertexOne Management or Clients as needed.• &nbsp; &nbsp;Work cooperatively in a team environment to meet the goals of the department and of the company.• &nbsp; &nbsp;Client on-site meetings during key phases of the project (30% travel)Job Requirements/Qualifications:&nbsp;• &nbsp; &nbsp;6+ years working experience as a Business Analyst or Implementation Analyst role in the Software Development industry• &nbsp; Experience&nbsp; creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect&nbsp; Analysis Reports etc.• &nbsp; &nbsp;Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is preferred.• &nbsp; &nbsp;Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation)• &nbsp; &nbsp;Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).• &nbsp; &nbsp;Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).• &nbsp; &nbsp;Experience working with AI tolls for data analysis, process automation is preferred.• &nbsp; &nbsp;Demonstrated experience in business process design and requirements analysis.• &nbsp; &nbsp;Knowledge of and experience with Web APIs and Batch Processes is preferred.• &nbsp; &nbsp;Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.• &nbsp; &nbsp;Skills to identify, communicate, and resolve issues effectively.• &nbsp; &nbsp;Strong ability to analyze issues and solve problems effectively.• &nbsp; &nbsp;Ability to quickly grasp new concepts and manage change through innovation and flexibility.• &nbsp; &nbsp;Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.• &nbsp; &nbsp;Excellent at multi-tasking while maintaining high standards and productivity.• &nbsp; &nbsp;Ability to work well under pressure.• &nbsp; &nbsp;Highly self-motivated and proactive.What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Product Deployment</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $95,000.00</li><li> Max Hiring Rate $105,000.00</li></ul>

VertexOne

Senior Implementation Analyst

<h4>Construction Coordinator</h4>Location: Houston, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: This position will be located out of Astound's Houston, TX location.A Day in the Life of the Construction Coordinator:<ul><li>Performs pre-construction field inspection to ensure completion of make-ready and existing aerial facilities owned by various power, telephone and CATV companies.</li><li>Responsible for working with and managing contractors, preparing detailed work prints, writing Job Cost estimates, and creating a bill of materials (BOM) for aerial and underground projects.</li><li>Performs field review of upcoming projects to ensure accuracy and necessity of proposed field construction.</li><li>Performs field inspections against invoices to ensure accuracy, ensure Astound specifications are met, and material usage is correct.</li><li>Responsible for forecasting material needs and coordinating with Project Manager and Warehouse personnel.</li><li>Provides regular project status reports to the Project Manager and Community Liaison Manager.</li><li>Provides supervision and support to OSP Inspector.&nbsp;</li><li>Responsible for coordinating with others to ensure the completion of make-ready work of existing aerial facilities owned by various power, telephone, and CATV companies.&nbsp;</li><li>Responsible for the implementation of project contracts awarded by the Project Manager, preparing Notice to Proceed, and creating a bill of material for aerial and underground projects. Perform unit price negotiations with contractors when the scope of work is outside the standard price schedule.&nbsp;</li><li>Responsible for forecasting material needs and coordinating with a purchasing manager.</li><li>Provides weekly project status reports to the Director of Construction, Project Manager, and Community Liaison Manager.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.&nbsp;</li></ul>What You Bring to the Table:<ul><li>Experience in word processing and Excel spreadsheets and Microsoft Money preferred</li><li>Must have working knowledge and experience with aerial and underground CATV/telephone construction methods and procedures</li><li>Must have experience with reading and interpreting construction prints</li><li>Must have 3 -10 plus years experience building and maintaining communications networks and Familiarity with AutoCAD is a must</li><li>Must possess project management skills, the ability to make decisions, work with a limited amount of supervision and be able to read and interpret construction prints</li><li>Valid driver license and satisfactory driving record per Astound's Fleet Vehicle Policy</li></ul>Education and Certifications:<ul><li>Education: High school diploma or equivalent</li><li>Certification: &nbsp;Certification for operating a bucket truck or pole climbing is preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:<ul><li>Take care of our customers</li><li>Take care of each other</li><li>Do what we say we are going to do</li><li>Have fun</li></ul>Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Construction Coordinator

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job Purpose:The Business Analyst has specialized knowledge of the energy business and Vxretail systems operations. This position creates business requirement documents, clarifies/research/troubleshoot client’s requests and questions about Vxretail system and utilities, keeps up to date on utilities market mandates/rules in the energy business, and assist in utilities market mandate changes in the Vxretail system.&nbsp; Essential Duties: <ul><li>Troubleshoot software issues and performs root cause analysis of software support issues</li><li>Communicate business rules and technical information to clients as needed</li><li>Analyze the business objectives of our clients and utilities by gathering information and creating business requirement documents</li><li>Partner with programmers and project team to review business requirement documents, communicate business objectives, and answer any questions on the business requirement documents</li><li>Work with team members and/or clients to triage issues</li><li>Assist CSM’s with transition of new clients on the platform post hyper-care</li><li>Perform user acceptance test and other functional tests to validate issue resolution</li><li>Research and update utilities market mandates and business rules</li><li>Understand and assist in the development of best practices for business procedures</li><li>Complete control file setup to meet business requirements</li><li>Provide industry and product knowledge to clients, implementation, and/or development project teams</li><li>Write user specifications for potential software modifications</li><li>Review user documentation for accuracy</li><li>and functionality </li><li>Analyze and document workarounds to software issues</li><li>Participate in team discussions and issue resolution brainstorming</li><li>Participate in work product review sessions on behalf of the support organization and provide analytical feedback</li><li>Train and mentor new team members on all support work flows and processes</li><li>Provide updates to process improvement initiatives as issues are identified</li><li>Communicate areas for improvement, develop and implement solutions</li><li>Escalate and communicate issues to VertexOne Management or Clients as needed</li><li>Ensure issues are identified, updated, and resolved in a timely manner</li></ul>Required Skills/Qualifications: <ul><li>&nbsp;3 to 4 years' Business Analysis experience</li><li>Strong analytical, design, reasoning and problem-solving skills is a plus</li><li>Knowledge of Electronic Data Interchange (EDI) is a plus</li><li>Will support the FICA sector of the company, so accounting knowledge is ideal&nbsp;</li><li>Strong functional experience utilizing MS SQL</li><li>Proficient in MS, Excel, Word, Visio</li><li>VB.net or .Net development a plus</li><li>Knowledge of UtiliBill (Vxretail) is a plus</li><li>Exceptional customer service approach with internal and external customers</li><li>Strong relationship&nbsp;management skills</li><li>Excellent organizational skills; ability to manage multiple responsibilities, while effectively focusing on priority issues</li><li>Ability to apply business process knowledge to software product concepts</li><li>Understanding of database principles and control files</li><li>Ability to communicate and enforce standards</li><li>Ability to meet deadlines and team goals</li><li>Ability to work with minimal supervision</li><li>&nbsp;Excellent understanding of meter to cash processes for utilities and suppliers</li><li>Knowledge of AMI meters and cash processing</li><li>Ability to work cooperatively in a group environment to achieve common goals; ability to build and maintain effective working relationships; effective conflict management skills</li><li>Strong communication skills (written, reading comprehension, listening, verbal)</li><li>Flexible, team player approach to work</li><li>Ability to build and maintain effective working relationships</li></ul>Education&nbsp; <ul><li>BA Degree in IT related field preferred</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Business Analyst</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $65,000.00</li><li> Max Hiring Rate $85,000.00</li><li> Job End Date Tuesday, December 31, 2024</li></ul>

Business Analyst

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;&nbsp;Are you an experienced Network Operations Center (NOC) Technician looking for a change, or interested in building a career as a NOC Technician with the country's 6th largest Multi-System Operator (MSO)? Astound Broadband is looking for entry&nbsp;level and experienced candidates to staff our critical 24/7 Network Operations Center located in Bethlehem and Wilkes-Barre, PA and we'd love to hear from you. We offer competitive pay plus night/weekend shift differential and 10-hour shifts with the same schedule every week.&nbsp;&nbsp;Position DescriptionThe Network Operations Center [NOC] Technician works in a Network Operations Control Center environment staffed 24x7x365. The NOC Technician is accountable for entry level fault and performance management duties, including 1st level technical support and triage activities associated with all voice, data and video network elements and fiber transport facilities monitored by the NOC team, as well as all associated building safety, environmental and security alarms. The NOC Technician proactively monitors all network elements and transport systems for fault and performance irregularities, and assists in the identification and resolution of less complex network element or system failures through isolation, analysis and troubleshooting procedures. The NOC Technician is also responsible for overseeing all planned change activities that take place during the planned maintenance windows. This position reports to a NOC Manager, requires strong interpersonal skills and routinely interacts with internal network, engineering and customer care support organizations, field operations, external service providers and equipment vendors during normal monitoring and event management duties and and trouble resolutions. Requires shift work supporting after-hours, weekends and holiday coverage.Principal Responsibilities<ul><li>Monitoring and event management of a national voice, data and video network and Tier I triage and technical support/troubleshooting of related network elements, such as: DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers and customer premise devices.</li><li>Work closely with IP network, Switch and Fiber Transport engineers as well as Field Technicians and Outside Plant construction teams.</li><li>Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.&nbsp;</li><li>Primary point of contact for other Network Operations Centers.&nbsp;</li><li>Open and work technical support tickets for service impacting events involving 3rd party support vendors.</li><li>Act as liaison and provide a high level internal and external customer satisfaction.</li><li>Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible.</li><li>Engage and escalate to appropriate parties when needed.</li><li>Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested      </li><li>Maintain and comply with standard Company technical and administrative procedures</li><li>Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances. This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO]</li><li>Compose and send FLASH notifications, alerts and emails informing wide audiences (including executives) of network outages, jeopardies and other service impacting events.</li><li>Other NOC related duties as assigned, or requested by manager.</li></ul>QualificationsEducation/Training:&nbsp;<ul><li>High School Diploma or equivalent required</li><li>Technical degree, relevant certifications or equivalent work experience acceptable.&nbsp;</li><li>Knowledge of ITIL best practices including Monitoring &amp; Event Management, Incident Management, Change Management and Problem Management processes helpful.</li></ul>Core Competencies:&nbsp;<ul><li>Cisco/Juniper/Telco Systems/Ciena/ADVA/Mikrotik Router and or Switches</li><li>Microwave Radios such as Cambium/ NEC iPASOLINK/Bridgewave/SIAE Alfoplus/Ubiquiti AF24/Powerbeam, CBR/UBR/Casa/Arris cable modem termination system or CMTS</li><li>Telecom Switches manufactured by Northern Telecom DMS, Metaswitch, and Calix Gpon services. Video Devices manufactured by companies such as Motorola, Pace, Arris, TiVo; Digital Addressable Controllers (DAC), and other related gear associated with delivering Video and Telecommunication Services</li><li>Familiarity with third party portal access such as Equinix, Verizon, Juniper, Cisco, Lumen, Netflix Google Ciena ETC</li><li>Working knowledge of Windows OS and strong Microsoft Office skills including Word, Excel, etc.</li><li>Familiar with Google GSuite applications including Gmail, Chat, Calendar, Meet, etc.</li><li>Experience with Incident Management ticketing systems such as Request Tracker (RT), or Service Now.</li><li>Familiar with, and experience using Network Management monitoring Systems [NMS] such as IBM Tivoli/Netcool, Cacti, SevOne, etc. or equivalent NMS systems.</li><li>Ability to accommodate irregular scheduling to support business operations when required.&nbsp; Sound computing skills</li><li>Developed oral and written communications ability across all platforms including phone, email, instant message, text, video meetings, etc.</li><li>Capable of reading and writing clear, concise technical reports and letters.</li><li>Good negotiation and listening skills.</li><li>Ability to prioritize and organize proficiently in fast paced environment.</li><li>Reliable, Punctual, Dependable.&nbsp;</li><li>Creative problem solving abilities.&nbsp;</li><li>Ability to effectively manage to deadlines.&nbsp;</li><li>Comfortable interfacing with all levels of organizational management</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in Pennsylvania for this position is $23.00/hr - $36.50/hr plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.<ul><li>Noc Technician I - $23.00/hr - $27.50/hr</li><li>Noc Technician II - $26.50/hr - $34.50/hr</li><li>Noc Technician III - $28.50/hr - $36.50/hr</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

NOC Technician I, II or III - 3rd Shift

<h4>Broadband Technician I or II</h4>Longview, WAAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Broadband Technicians are responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician is required to communicate with leadership and dispatch as needed.&nbsp;Where you will work:<ul><li>This position will be based in Astounds Longview, WA office, and would be an in office/field role.</li></ul>A Day in the Life of the Broadband Technician:<ul><li>Residential install and disconnects* (data, video, phone) on customer premises</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Experience:&nbsp; None required, this is an entry level position</li><li>Experience in problem-solving, time management, and basic computer skills</li><li>Strong customer service skills</li><li>Strong verbal and written communication skills</li><li>Ability to use a ladder, hand and power tools</li><li>Ability to work effectively, both independently and as part of a team</li><li>Must possess a valid driver's license with a satisfactory driving record compliant with the company policy </li></ul>Education and Certifications:<ul><li>High school diploma or equivalent&nbsp;</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)</li><li>Employee discount program ( If in our serviceable area)</li></ul>*Benefits listed above are for regular full-time positions&nbsp;The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:&nbsp;<ul><li>Broadband Technician I - $20.00 - $28.00 per hour</li><li>Broadband Technician II - $21.00 - $29.40 per hour</li></ul>Perks of the position:<ul><li>Training (Ladder Safety, Fiber Installation)</li><li>Provided tools, uniforms, and work vehicle&nbsp;</li><li>Home Garaging ( If you qualify)&nbsp;</li></ul> <h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

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