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<p>Come care with us at West Coast University. Here we can deliver innovative solutions to today’s complex business issues! You will play an essential role in higher education to provide seamless solutions to our LMS end users. Our focus on emerging technology solutions along with our commitment to student success has resulted in an organization that is consistently recognized as a certified “Great Place to Work.”&nbsp;</p><p><strong>You will make an impact by: </strong></p><ul><li>Serves as the intermediary between the students, faculty, and staff reporting technical issues and the various IT and curriculum and technology departments through requirements and information gathering, troubleshooting, and clear and concise communication.</li><li>Works closely with Instructional Support leadership and senior Support Team staff to maintain online support ticket services and training avenues for academic stakeholders to ensure the entire online education experience is user-friendly, effective, and seamless.</li><li>Through assigned tickets, works directly with students, faculty, and staff to troubleshoot and resolve issues with the LMS, system passwords, publisher partner systems, video creation and hosting software, and the various university-approved educational technology solutions.</li><li>Provides level 2 support for assigned student and faculty issues escalated by the 24/7 helpdesk while assisting to monitor and identify gaps in the internal and external knowledge bases, level 1 advisor processes, and escalation procedures to ensure customer satisfaction and time to resolution are within the agreed upon SLAs.</li><li>Works on assigned tasks in the internal helpdesk systems with the Instructional Support team to provide technological assistance to students, faculty, and staff according to department service level agreements. These services include, but are not limited to, enterprise-level ticketing systems, shared support telephone line and email inbox, as well as a department processes and procedure databases.</li><li>Works with the Instructional Support team to build and update the internal process and information database to ensure all support processes are documented and easily accessible to team members.</li><li>As requested, works with Subject Matter Experts, Instructional Designers, Multimedia Developers, and external vendors to implement university curriculum and technology change requests and course and program revisions.</li><li>As requested, works with academic learning communities and Support Team members prior to course implementation and term starts to ensure all course components are working and aligned to WCU and ACC standards. Course standards include, but are not limited to syllabus maintenance, e-texts, reading and work assignments, and evaluation mechanisms such as quizzes and exams. Conducts quality assurance to ensure courses are adhering to the department support standards.</li><li>Assists in coordination and production of online, virtual, and/or face-to-face training for new and existing ground and online faculty and students to introduce best practices and technical implementation in the development of online instructional materials and online instructional methods.</li><li>Promotes cross-departmental professional development and training to share best practices, learn publisher partner technology functions, and proactively improve the student and faculty experience while ensuring university and industry standards are followed.</li><li>Supports university and campus education technology initiatives.</li></ul><p><strong>Your Experience Includes:</strong></p><ul><li>1+ years’ experience in education technology or related field.</li><li>1+ years’ full time work experience in higher education, with experience supporting faculty in online, hybrid, web-enabled courses utilizing instructional technology.</li><li>Experience working directly with end users to troubleshoot and resolve issues with Canvas, Blackboard, D2L or other higher-education learning management systems</li><li>Customer service experience adhering to department service level agreements while showing patience and expertise when assisting end-users</li></ul><p><strong>Education:</strong></p><ul><li>Associate Degree in education technology, instructional design, information technology, higher education leadership, or closely related field required.</li></ul><p>#HEJ</p><p>#LI-DL1</p><p><strong>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.</strong></p><p>At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.</p><p><em>West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.</em></p>

West Coast University

Instructional Support Technologist

Compensation Type: SalariedCompensation: $53,206.00<p>Job Summary</p>The Regional Coordinator supports the K-12 Partnerships Team in executing a regional strategy related to college readiness and other college credit options for K-12 students. The Coordinator is directly responsible for management of all aspects of a critically important geographic region within the CCP/ K-12 enterprise. This role includes other College department collaborations, such as working with Admissions and other teams that engage in recruitment from K-12. This role will serve as a primary point of contact for assigned partner K-12 school districts. The Regional Coordinator will be a vital team member to ensure that there is awareness across departments of the key strategies for a particular region or district. <br>In this role, Regular, predictable, and punctual attendance is required.<p><i>College Credit Plus and K-12 Planning</i></p><ul><li><h4>Prepares materials to support registration and enrollment in college credit options. Answers student, family, and stakeholder questions about registration.</h4></li><li><h4>Participates in regional planning conversations and develops an outline of all higher education-related initiatives for the district.</h4></li><li><h4>Handles correspondence, academic planning, and advising details for a specific region or district partnership.</h4></li><li><h4>Plans and manages reports about innovative programs and student success.</h4></li></ul><p><i>Student Advising and Support</i></p><ul><li><h4>Provides advising support regarding matters related to assigned functional areas.</h4></li><li><h4>Explains the applicable paperwork, processes, and procedures to students and school counselors.</h4></li><li><h4>Share resources available for students relating to individual needs.</h4></li><li><h4>Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, new student orientation, placement testing, advising, course selection, and registration.</h4></li><li><h4>Facilitates presentations to students, industry partners, and community partners when needed.</h4></li><li><h4>Provides information on College Credit Plus to school districts and parents/families in the form of presentations (CCP Info Nights) and during other meetings at school partner and college locations as needed.</h4></li><li><h4>Assists special student populations appropriately.</h4></li><li><h4>Advises students in person, via phone, e-mail or other delivery formats as needed.</h4></li></ul><p><i>Building Partnerships</i></p><ul><li><h4>Works collaboratively and in person with district partners to increase opportunities for students.</h4></li><li><h4>Serves as a liaison to internal teams regarding district strategic plans.</h4></li><li><h4>Communicates across departments about district needs and priority areas.</h4></li><li><h4>Communicate with local high school counselors and district employees to share news from CSCC.</h4></li><li><h4>Maintains excellent customer service by providing timely responses in person, over the phone, and electronically.</h4></li><li><h4>Works with others in a leadership capacity on strategic planning and goal setting.</h4></li></ul><p><i>Fiscal &amp; Administrative</i></p><ul><li><h4>Processes registration forms as needed. Keeps accurate status reports of district-wide initiatives.</h4></li><li><h4>Ensures compliance of state regulations as well as institutional policies and procedures. Maintains confidentiality of student records and other confidential information.</h4></li></ul><p><i>Culture of Respect</i></p><ul><li><h4>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</h4></li></ul><p>OTHER DUTIES &amp; RESPONSIBILITIES</p><ul><li><h4>Manages multiple initiatives in person related to district partnerships for K-12 students. Must meet and understand state regulations in relationship to CCP.</h4></li><li><h4>Assignments of varying complexity related to district strategy.</h4></li><li><h4>Assists with other CCP advising duties as required, including but not limited to registering students.</h4></li><li><h4>Other duties as required.</h4></li></ul><p><br>Physical Requirements:</p><ul><li><h4>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.</h4></li></ul><p>Working Conditions:</p><ul><li><h4>Typical office environment. Will require in-person travel to high school or career center sites.</h4></li></ul><p><i>CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.</i></p><p>MINIMUM EDUCATION AND EXPERIENCE REQUIRED</p><ul><li><h4>Bachelor's Degree in Student Affairs, Higher Education, Administration, Counseling, or a related field.</h4></li><li><h4>Three (3) years of progressively responsible experience in student advising and support or related field.</h4></li><li><h4>Preferable Education: Master’s Degree and Counseling or advising experience</h4></li></ul><p>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</p><p>Full Time/Part Time:</p>Full time<p>Union (If Applicable):</p><p>Scheduled Hours:</p>40<p>Additional Information</p><p>In order to ensure your application is complete, you must complete the following:</p><ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul><p><i>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.</i></p><p>Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. </p>

COLUMBUS STATE COMMUNITY COLLEGE

Regional Coordinator, College Credit Plus

Compensation Type: HourlyCompensation: $21.69<p>Job Summary</p>The Technician I, IT Frontliners is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux, or printer problems. The Technician I assists users via telephone, email, chat, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, applications issues. This position also troubleshoots and resolves issues with printers utilized in the computer labs.<p>ESSENTIAL JOB FUNCTIONS</p><p>Customer Service </p><ul><li>Performs various basic-level technical duties in the Computer Commons, Cyber Café, Learning Center, and various labs around campus and RLC’s.</li><li>Provides documentation and updates to service requests that are received from the IT Support Center in the current ticket system; documents all request and application issues in the current ticket system.</li><li>Identifies and prioritizes these Service requests and escalates, if necessary.</li><li>Provides basic technical support via phone, email, chat or in-person.</li><li>Performs tests to isolate the source of issues.</li><li>Maintains the cleanliness of computers and printers in all labs, and delivers laptop carts to classrooms and events as requested.</li></ul><p>IT Technical Support</p><ul><li>Tests and troubleshoots technical equipment such as workstations, laptops, and college-owned printers.</li><li>Performs general repairs to technical equipment and identifies the need for major repairs for referral to vendor, if under warranty.</li><li>Performs setup for work stations, laptops, and printers.</li><li>Provides cable management for these devices.</li><li>Maintains accurate inventory for both hardware and software products.</li><li>Provides printer supporting computers labs either virtually or in person</li></ul><p>Continuous Improvement </p><ul><li>Trains on all utilities used within the IT Support area including Microsoft Configuration Management Console; imaging and installing software on workstation and laptops; Microsoft Printer Management; WebEx; and College account management tools.</li><li>Develops broad and in-depth knowledge of software and hardware that are unique to the support area</li></ul><p>Culture Of Respect</p><ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul><p>OTHER DUTIES AND RESPONSIBILITIES</p><ul><li>Attends all required department meetings and training.</li><li>Works a flexible schedule Monday - Friday between 8 Am-3Pm, including some Saturdays and Sundays, as needed.</li></ul><p>MINIMUM EDUCATION AND EXPERIENCE REQUIRED </p><ul><li>Associate’s Degree in Information Technology, Computer Science or a related field.</li><li>One (1) year of experience working in an IT Support environment.</li><li>Preferred Skills: ComTIA A+</li></ul><p><i>*An appropriate combination of education, training, coursework and experience may qualify a candidate. </i></p><p>Full Time/Part Time:</p>Part time<p>Union (If Applicable):</p><p>Scheduled Hours:</p>20<p>Additional Information</p><p>In order to ensure your application is complete, you must complete the following:</p><ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul><p><i>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.</i></p><p>Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. </p>

Technician I, IT Frontliners

Compensation Type: SalariedCompensation: $25.58<p>Job Summary</p>The Delaware campus Frontliners Coordinator coordinates the function or program directly related to College business operations where the primary duty involves experience, discretion and independent judgment in guiding and administering the program or function. Facilitates the work of others on a team or within the department, and as a lead worker, provides direction and guidance regarding job methods, standards and operations.<p>ESSENTIAL JOB FUNCTIONS</p><p>Department&nbsp;Coordination</p><ul><li>Formulates, affects, interprets, and/or implements management policies or operating practices and carries out major assignments that affect business operations.</li><li>As directed by leadership, commits the College in matters that have significant impact.</li><li>Works with College leadership in planning long or short-term business objectives.</li><li>Investigates and resolves matters of significance with direction of Supervisor. Monitors work performed by others, provides guidance regarding work methods and standards, and provides direction to help ensure that work is completed timely and in accordance with College and program standards.</li><li>Maintains confidentiality and appropriate records. Coordinates the job function or program.</li><li>Maintains authority to formulate, affect, interpret, or implement management policies or operating practices and carries out major assignments that affects business operations.</li><li>Maintains authority to waive or deviate from established policies and procedures without prior approval.</li><li>Maintains authority to negotiate and bind the College on significant matters. Works with College administrators in planning long or short-term business objectives.</li><li>Provides input for institutional protocols and technical support or training for systems and networks.</li><li>Acts as a link between end users and higher-level support.</li><li>Installs and configures software and hardware (printers, network cards etc.)</li><li>Monitors system and network performance.</li><li>Performs troubleshooting, repairs, data restoration, and maintenance activities (e.g. regular updates).</li></ul><p>Communication &amp; Collaboration </p><ul><li>Provides a high touch in handling community partners, students, administrators, faculty, and staff. Ensures a high level of customer response.</li><li>Collaborates with other departments, as needed, to ensure quality work delivery.</li></ul><p>Administrative </p><ul><li>Completes all paperwork in a timely manner. Creates spreadsheets, performs data entry, and presents information, as directed.</li></ul><p>Culture of Respect </p><ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community</li></ul><p>Additional Duties &amp; Responsibilities:</p><ul><li>Attends all required departmental meetings and trainings.</li><li>Works a flexible schedule Monday-Friday between 7 AM - 4 PM, including some Saturdays, as needed for business demands.</li></ul><p>MINIMUM EDUCATION AND EXPERIENCE REQUIRED </p><ul><li>Associate's Degree in Computer Science or closely related field.</li><li>One (1) year of progressively responsible computer experience.</li></ul><p><i>*An appropriate combination of education, training, coursework and experience may qualify a candidate. </i></p><p>Full Time/Part Time:</p>Part time<p>Union (If Applicable):</p><p>Scheduled Hours:</p>20<p>Additional Information</p><p>In order to ensure your application is complete, you must complete the following:</p><ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul><p><i>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.</i></p><p>Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. </p>

Coordinator, Frontliners

<p>Job Description:</p>The Adjunct – Social Work position provides quality instruction and maintains a positive learning environment in the classroom, with major emphasis placed on teaching, supporting, and evaluating students. The Adjunct role provides instruction and monitors teaching/learning effectiveness in courses assigned by <br>the Department Chair, or other leadership members. The incumbent must exhibit strong organizational skills and the ability to multitask while engaging large groups of people with complicated material.<p>ESSENTIAL JOB FUNCTIONS</p><p>Instruction &amp; Student Learning </p><ul><li>Teaches assigned courses as scheduled and assumes primary responsibility for and exercises oversight of the curriculum in conjunction with the Department’s policies, ensuring both the rigor of programs and the quality of instruction.</li><li>Considers individual differences of students in order to design and support a range of appropriate learning activities. Participates in the identification of students with academic or other needs and responds by utilizing an appropriate resource. Uses technology in a manner appropriate to the nature and objectives of courses and programs and communicates clearly to students the expectations concerning the use of such technology. Keeps accurate and appropriate records in accordance with departmental policies.</li><li>Maintains attendance records, determines and submits grades timely, and in accordance with established policies and procedures of the College, and communicates progress feedback as well as other relevant information to students throughout the semester. Distributes and maintain accurate syllabi that incorporates departmental, college, cross-college, and instructor requirements. Conducts classes punctually and in accordance with the prescribed meeting schedule. Employs appropriate assessment techniques to measure students’ performance in achieving course goals and objectives. Engages in periodic meetings with the department, Lead Instructor, and Chairperson relative to teaching duties and professional development.</li></ul><p>Student Engagement &amp; Advisement&nbsp; &nbsp;</p><ul><li>Creates a positive classroom atmosphere that encourages active and collaborative learning, student effort, academic challenge, student and faculty interaction, and support for learners. Uses technology to assist in communication with students. Encourages a sense of community among students for learning both inside and outside the classroom.</li><li>Refers students to appropriate student and academic support services available at the College or in the community.</li></ul><p>Culture of Respect </p><ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul><p>Compensation Details</p><p>Compensation: $55.88 per contact hour</p><p>Contact Hour: Two hours equals one contact hour</p><p>Hours: Maximum of 12 contact hours per week</p><p>Additional Duties &amp; Responsibilities</p><ul><li>Attends all required meetings and trainings.</li></ul><p>Minimum Education &amp; Experience Required</p><ul><li>Master’s Degree in Social Work. Licensed Social Worker.</li></ul><p>Licenses and Certifications</p><ul><li>State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s).</li></ul><p>Physical Requirements</p><ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.</li></ul><p>Working Conditions</p><ul><li>Classroom environment with educational laboratories. Regular exposure to moderate noise typical to classrooms and light industrial equipment.</li></ul><p><i>CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.</i></p><p>Compensation Details: </p><p>Compensation: $55.88 per contact hour</p><p>Contact Hour: Two hours equals one contact hour</p><p>Hours: Maximum of 12 contact hours per week</p><p>Full Time/Part Time:</p>Part time

Adjunct - Introduction to Social Work & Mental Health

<p>Join the Clean Energy Revolution</p><p>BecomeaTalent Management Senior Advisorat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;you will be a go-to expert for talent planning and performance management across the enterprise. Come help us propel career and development plans for our high potential leaders. Utilize your consulting and collaboration skills to work closely with Organizational Unit (OU) Senior Leadership, Line Managers, HR Center of Excellence (COEs), HR Business Partners, and external resources. Elevate our talent management capabilities by leading talent review discussions, calibrations, and employee feedback sessions. You will also manage supporting systems, documentation, metrics, and tools to ensure we achieve our development goals.</p><p>As ourTalent Management Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4>Responsibilities</h4><ul><li>Collaborates with HR business partners and senior leadership to assess and address skill shortages, talent risks, and capability gaps across the organization; monitors industry trends, market dynamics, and emerging technologies to anticipate future skill needs and talent trends</li><li>Identifies critical talent gaps and develops proactive plans to attract, develop, and retain high-potential employees in key roles</li><li>Develops and communicates talent management policies, procedures, and guidelines to ensure consistency and fairness in talent management practices across the organization</li><li>Fosters a culture of learning and continuous improvement, promoting knowledge sharing, collaboration, and innovation across departments and business units and leveraging best practices and emerging trends to bring talent management expertise to the organization and act as a trusted internal advisor</li><li>Partners with HR COEs to identify resources that support HiPo development</li><li>Consults with senior management in assigned markets in order to identify business requirements for People Development and ensures that activities are fit for purpose</li><li>Influences decisions on global strategies, policies, and processes for people development, utilizing market and region specific insights and performance indicators</li><li>Develops and executes the annual global talent planning and performance management process and drives continuous improvement and simplification across the organization to improve the overall business performance</li><li>Conducts talent reviews, PDP,  and talent calibration sessions with  senior leaders to assess talent readiness, identify high-potential employees, and develop targeted development plans for future leaders</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience in talent management including capability assessment, key talent development, workforce planning, talent pipeline, and/or succession pool development.</li></ul><p>Preferred Qualifications</p><ul><li>BS or MS in Education, Learning, Psychology, Leadership Development, or other related degree</li><li>Three (3) years’ experience planning and facilitating talent review meetings, and implementing positive improvements to a performance development process</li></ul><ul><li>Experience working with SuccessFactors Talent Management modules including succession, performance, development, and goal management to support the talent and development planning processes</li><li>Experience using Power BI to build talent reports</li><li>Experience incorporating AI into Talent Management Practices.</li><li>Experience working closely with Sr. Executives/Officers</li></ul><p>Additional Information </p><ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! </li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </li></ul><ul><li>Relocation does not apply to this position.</li></ul><p>About Southern California Edison</p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Southern California Edison

Talent Management Senior Advisor

<p>Join the Clean Energy Revolution</p><p>Become&nbsp;a&nbsp;Business System Analyst, Senior Specialist - IVR &amp; Systems&nbsp;at Southern California Edison (SCE) and build a better tomorrow.&nbsp;In this role you will have the exciting opportunity to help transform our customers’ experience, by enabling new technologies and innovative solutions that will provide our customers a simple and seamless self-service experience, as well as, new technologies that improve operational efficiency for our frontline customer service representatives and improve our caller’s experience.<br><br>You will be an important member of our Systems and IVR team, that manages our Interactive Voice Response (IVR) system and call routing platform which processes over 12 million calls per year, and leads/supports management of existing and implementation of new software that supports CCC processes. Specifically, this team is responsible for daily operational monitoring of our Genesys platform system health and resolution of issues for several other CCC applications such as workforce management, quality management and frontline agent tools. &nbsp;The team is also focused on enhancing existing functionality to increase operational efficiency, improve customer satisfaction and reduce operational costs. &nbsp;Due to the critical nature of the platform and CCC applications, this position requires participation in the duty rotation, which is an on-call, 7 day/24 hour rotation to resolve technical issues that occur during non-business hours.<br><br>Join us and become a valued member of the team, where you will be able to directly impact our customers experience in a positive way.<br><br>As a&nbsp;Business System Analyst, Senior Specialist - IVR &amp; Systems, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4>Responsibilities</h4><ul><li>Generates insights to operational performance, recommends solutions, and leads efforts to operationalize</li><li>Provides impact assessment and recommendations on various solutions</li><li>Conducts process assessments and develops process maps</li><li>Translates business requirements to detail-level system specifications and evaluates against current system capabilities</li><li>Produces reports and dashboards with a focus on visualizing data to support the reporting and analytics needs of the group</li><li>Monitors system implementation ensuring user satisfaction while being hands-on in support of implemented solutions</li><li>Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems</li><li>Automates the hand-off of code releases from development to operations</li><li>Captures process maps and flow diagrams for new or existing solutions as part of operational excellence</li><li>Monitor project progress and deliverables against business expectations</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience in information technology development.</li></ul><p>Preferred Qualifications</p><ul><li>Three or more years of experience providing technical support to analyze and resolve production issues, as well as, developing and implementing process and technical improvements.</li><li>Experience supporting the implementation and management of a cloud-based software.</li><li>Basic to intermediate experience using SQL, including running/updating queries/scripts, and understanding relational databases.</li><li>Experience partnering and/or leading cross-function teams (business, IT, vendors and contractors) to define requirements and implement enhancements or new solutions, as well as, analyzing and resolving complex technical issues.</li><li>Advanced knowledge using Excel tools to analyze data and create ad hoc and routine reports.</li><li>Advanced knowledge of Visio to support creating and editing technical process flows.</li><li>Experience using MS Project and Access.</li><li>Experience reviewing complex logs and performing analytics using multiple data sources and types.</li><li>Experience developing and managing project plans.</li></ul><p>Additional Information</p><ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Relocation does not apply to this position.</li></ul><p>About Southern California Edison</p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Business System Analyst, Senior Specialist - IVR & Systems

<p>Join the Clean Energy Revolution</p><p>BecomeaTalent Management Senior Specialistat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;play a key role in enhancing our performance management and talent planning processes. Additionally you will support the implementation of performance management programs that drive employee engagement and development. Share your experience in enhancing systems and reporting capabilities, collaborating with key stakeholders, troubleshooting issues, and problem-solving. Elevate our talent planning capabilities by identifying continuous improvement opportunities. </p><p>As our&nbsp;Talent Management Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4>Responsibilities</h4><ul><li>Provides objective insights on development opportunities and strengths of key talent populations in scope</li><li>Participates in cross-functional projects and initiatives related to talent management, organizational development, and HR process improvement efforts</li><li>Assists in the  development of talent management communications, presentations, and training materials to educate employees and managers on talent management processes and initiatives</li><li>Regularly creates reports on talent management metrics, initiatives, and outcomes, providing insights and recommendations for continuous improvement and strategic alignment</li><li>Utilizes talent analytics to inform decision-making and assess the effectiveness of talent management programs, helping align talent management programs to ensure they are integrated with the company's strategic talent agenda</li><li>Serves as administrator for Talent Management  Sharepoint sites, manages system reports and work sclosely with HRIS and HR Services to ensure there is alignment in services being communicated to employees and leaders</li><li>Coordinates with cross functional teams to incorporate the broader talent strategy into the Performance program</li><li>Assesses, updates, and evolves the talent and performance management system to foster high performance, feedback culture, and continuous improvement</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience in talent management including capability assessment, key talent development, workforce planning, talent pipeline, and/or succession pool development.</li></ul><p>Preferred Qualifications</p><ul><li>BS in Education, Learning, Psychology, Leadership Development, or other related degree</li><li>Experience working with SuccessFactors Talent Management modules including succession, performance, development, and goal management to support the talent and development planning processes</li><li>Experience using Power BI to build talent reports</li></ul><p>Additional Information </p><p>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</p><p>Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! </p><p>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. </p><p>Relocation does not apply to this position.</p><p>About Southern California Edison</p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Talent Management Senior Specialist

<p>Join the Clean Energy Revolution</p><p>Become&nbsp;an&nbsp;Wireless Telecommunications Engineer 3&nbsp;at Southern California Edison (SCE) and build a better tomorrow.&nbsp;&nbsp;In this job, you’ll will be in the Network &amp; Telecommunications Services-Wireless Engineering group, and will create network designs to support various wireless networks including ISM-band mesh, VSAT satellite, Land Mobile Radio, unlicensed point-to-point unlicensed, and LTE. SCE leverages these systems for critical business systems including Grid Control, Field Voice Communication, Metering, Demand Management, and Wildfire Risk Mitigation. This position will also assist with the evaluation and introduction of new wireless platforms to meet emerging company use cases.<br></p><p>As a Wireless Telecom Engineer, you will: &nbsp;</p><ul><li>Evaluate requirements of assigned projects within established telecom communication system standards to meet project and system objectives, considering a wide variety of complex factors such as accessibility, availability of power, and proximity to other SCE facilities.&nbsp;</li><li>Develop plan of service for projects, including elements such as required communications facilities, facility site location, required systems, etc.&nbsp;</li><li>Develop project cost and schedule estimates, incorporating complete scope, cost, and schedules conveyed to internal clients and external customers.&nbsp;</li><li>Create and issue design documentation for assigned projects and oversee execution of designs by implementation resources.&nbsp;</li><li>Track project delivery including scope, schedule and budget with internal Network &amp; Telecommunication Services, construction service providers, and internal client operating units.&nbsp;</li><li>Coordinate with vendors, external utilities, governmental agencies, and external clients as required to complete.&nbsp;</li><li>Mentor junior engineers to foster understanding of wireless engineering principles.&nbsp;</li><li>Evaluate and operationalize alternative wireless technologies to meet current and future business requirements.&nbsp;</li><li>Maintain a safety conscious work environment by following Edison safety protocols and safe work practices.<br></li></ul><p>As an&nbsp;Wireless Telecommunications Engineer 3, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4>Responsibilities</h4><ul><li>Ensures technical issues and problems are resolved in a timely, efficient and cost-effective manner utilizing available resources</li><li>Supervises, leads, and coordinates work with full time and contract employees in the execution of new technical strategies, equipment or standards.</li><li>Conducts life cycle assessments for utility infrastructure materials and processes; improves preventive maintenance procedures to decrease overall downtime</li><li>Conducts risk assessments and implements risk mitigation strategies to ensure the safety and reliability of engineering projects</li><li>Supports audits and inspections; ensures compliance with relevant environmental, health, and safety regulations</li><li>Provides engineering and technical expertise and guidance for the identification, analysis and resolution of high impact, complex and/or cross-functional problems in engineering</li><li>Ensures the engineering facility design basis is controlled and design basis documentation is maintained</li><li>Conducts engineering and related studies with full technical responsibility for planning and coordinating high-impact complex projects</li><li>Provides support and technical training to junior engineering levels</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor's Degree in Engineering or Bachelor's Degree in a scientific/technical/math field.</li><li>Five or more years of experience performing engineering work in operations, production, construction or maintenance environments.</li><li>Possess a valid Class C Driver's License.</li></ul><p>Preferred Qualifications</p><ul><li>Master’s Degree in relevant Engineering discipline&nbsp;</li><li>Two or more years of experience in a Telecommunications field.</li><li>Two or more experience working in telecommunication networks, either in the electrical utility industry, telecom utility industry, or another utility industry.</li><li>Experience with ISM mesh radio networks, VSAT satellite networks, LTE networks, and land mobile radio systems.&nbsp;</li><li>Experience with large-scale wireless network deployment.&nbsp;</li><li>Experience and understanding of electric utilities, telecommunications carriers, or a related field.</li><li>Experience with hands-on field troubleshooting related to telecom or wireless.</li><li>Experience with RF (Radio Frequency) systems.</li></ul><p>Additional Information</p><ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>The primary work location for this position is&nbsp;Rosemead.&nbsp;&nbsp;However, the successful candidate may also be asked to work for an extended amount of time at&nbsp;alternate work locations throughout the SCE service territory.</li><li>Position will require up to 20%&nbsp;traveling and being out in the field throughout the&nbsp;SCE service territory.</li><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li><li>Relocation does not apply to this position.</li></ul><p>About Southern California Edison</p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Wireless Telecommunications Engineer 3

<br><h4>You Lead the Way. We’ve Got Your Back.</h4><p>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.</p><p>At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.</p><p>Join Team Amex and let's lead the way together.</p><p><strong>About the Internal Audit Group at American Express:</strong></p><p>Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.</p><p>We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.</p><p><strong>About the Role:</strong></p><p>The IT Audit Manager, Third Party Risk will support the execution of audit work to evaluate the enterprise Third Party Risk Management (TPRM) and related processes against regulatory requirements and industry best practices.</p><p><strong>Key Responsibilities</strong></p><ul><li>Participate as a key team member on audit projects responsible for assisting with annual planning and owning core audit tasks, more complex areas and challenging workloads on successive assignments</li><li>Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results</li><li>Proficient use of automated work papers, analytics and other department and company tools</li><li>Ensure effective and efficient execution of audits in conformance with professional and department standards, budgets, and timelines</li><li>Present audit objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner</li><li>Evaluate results, synthesize audit findings across the project, draft audit reports, and ensure effective and efficient audit execution</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Maintain audit proficiency through ongoing professional development including data literacy skills</li><li>Proactively lead audit execution including supervise and mentor junior staff, review their workpapers, and escalate issues</li><li>Monitor a portfolio of audit analytics, assess analytic results, use the analytic data to tell the potential business story, and work with audit and business colleagues to validate that story</li><li>Assist team leaders, senior auditors and staff auditors in accomplishing team objectives and producing results</li><li>Lead multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders</li><li>Lead integrated audits that consider financial, operational, compliance, and technology risks</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, and audit methodology</li></ul><h4>Minimum Qualifications:</h4><ul><li>5+ years of experience of industry regulations and expectations in assessing/auditing Third Party Risk Management and/or Cybersecurity</li><li>Bachelor's Degree in Accounting, Finance, Business, Risk Mgmt., or related field</li><li>Understanding of critical enterprise and third party risk management lifecycle activities</li><li>Ability to clearly articulate risk insights to stakeholders</li><li>Familiarity with relevant Interagency Guidance</li><li>Collaborate with colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit lifecycle, audit methodology and best practices.</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps.</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive results, using related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities.</li><li>Proven ability to support multiple projects concurrently delivering high quality work products, in compliance with internal audit standards and regulatory expectations.</li><li>Ability to quickly resolve complex risk issues</li><li>Ability to adapt to evolving risk landscapes</li><li>Effective utilization of risk management tools</li><li>Proven ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>High-level understanding of risk mgmt. tools within a financial services environment (e.g., GRC tools)</li></ul><h4>Preferred Qualifications:</h4><ul><li>Certified Third-Party Risk Professional (CTPRP) certification</li><li>Advanced degrees (e.g., MBA, MSc)</li><li>Experience with large financial institutions (i.e., G-SIB, Category III/II bank)</li></ul><p>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits</p><p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</p><p>We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:</p><ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</p><p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p><p>US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.</p><p>If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.</p><p>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</p>

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