ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.
- Responds to all incoming sales enquiries in a timely manner in line with set targets.
- Initiates proactive outbound contact to convert lead generation and existing database contacts as above.
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Supports all communities including cross selling based upon potential resident requirements.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Manages cancellations in line with targets, and can negotiate a compromise where required.
- Undertakes marketing activities to promote the property and monitors competitor activity.
- Periodically lead morning huddles with the broader Sales team
- Ensure the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms.
- Triage non-sales enquiries and ensure they are managed in a professional manner.
About You
Knowledge & Qualifications
- Good level of general education evidencing literacy and numeracy
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Salesforce is desirable.
Experience & Skills:
- Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
- The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaininga high level of accuracy and attention to detail.
- Culturally aware and able to adapt relationship-building, communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information.
- Fluent English verbal and written communication skills.
- Additional language skills are desirable.