Program Specialist 2 - CRM and Data Management

Program Specialist 2 - CRM and Data Management

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD). Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:

The Admissions Office and Graduate Programs Office (GPO ) are devoted to the mission of Eastern Washington University: to be an engine for social mobility by providing students access to high quality graduate programs. We are hard-working support units driven by collaboration, systemic solutions, and student success.

We are seeking a collaborative and motivated individual to join our team as a Program Specialist 2 – CRM and Data Management. This role is pivotal in enhancing the admissions experience for EWU graduate students. In this position, you will spearhead various initiatives aimed at supporting graduate students throughout their academic journey.

The Program Specialist 2 – CRM and Data Management will report to the Associate Director Admissions with a dotted reporting line to the Director of the Graduate Programs Office. This position will be colocated in the Admissions and Graduate Offices. The primary focus will be on advancing the graduate student experience to enhance enrollment and retention through effective utilization of the CRM system. This position will involve implementing data-driven strategies and providing user support and training to ensure the seamless functioning of the Slate system in support of graduate recruitment, admissions, and retention efforts. The best candidates for this position will contribute to a positive, team-oriented culture. The Program Specialist 2 – CRM and Data Management will collaborate with staff and faculty across the institution. This description identifies general requirements of typical work expectations and does not necessarily describe all duties that may evolve over time.

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

The salary for this position is $44,580 (minimum) up to $51,360. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

• Bachelor’s degree in computer science, data analytics, higher education administration, or a related field, or equivalent experience.

• A track record of collaboration, building trust, and strong working relationships.

• Excellent interpersonal and communication skills.

• Familiarity with data management principles, practices, and regulations, especially concerning student data privacy and security.

• Strong organizational skills and meticulous attention to detail.

• Proficiency in Microsoft Office applications, particularly Excel.

• Dedication to diversity, equity, inclusion, and student success.

• Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:

• Master’s degree in a relevant field, such as higher education administration, data science, or business analytics.

• Experience with Technolutions Slate CRM system, including implementation, customization, and optimization.

• Familiarity with Banner or similar student information systems, and experience in integrating CRM with SIS and other university systems.

• Proven ability to develop and deliver effective training programs to drive user adoption and proficiency.

• Experience with predictive modeling and advanced analytics techniques to support enrollment management and student success initiatives.

• Demonstrated success in collaborating with cross-functional teams to drive project success in a fast-paced environment.

• Advanced proficiency in data visualization tools such as Tableau or Power BI.

• Bilingual proficiency.

Other Skills and Abilities:

Job Duties:

CRM Support

• Provide dedicated support to a variety of graduate programs to optimize CRM functionality.

• Assist in the onboarding of various departments to the Slate CRM system, aligning solutions with stakeholder needs and requirements.

• Build and execute Slate workflows, communication plans, and data management processes under the guidance of the Associate Director to bolster student recruitment, admissions, and retention efforts.

• Deliver user support and training sessions on the Slate system, adhering to best practices and strategies established by the Associate Director.

• Monitor system performance and contribute insights for enhancement opportunities, collaborating closely with the Associate Director.

• Stay abreast of Slate updates and industry trends, sharing pertinent insights with the Associate Director to inform strategic decision-making.

Percent of Time: 40

Data Management & Reporting

• Assist in upholding data governance policies and procedures to ensure accuracy, security, and compliance.

• Implement data integration and audit processes to facilitate seamless data flow between Slate and other university systems.

• Conduct data analyses and prepare reports to support data-driven decision-making, offering valuable insights to university leadership and stakeholders.

• Collaborate with various departments to understand and address their data needs, providing reporting and analytics solutions as directed.

Percent of Time: 40

Project Management and Collaboration

• Aid in the execution and monitoring of Slate-related projects, providing updates and support as required.

• Participate in committees and special projects to contribute insights and support efforts to enhance the student experience and drive enrollment growth.

• Collaborate with Admissions, IT, Institutional Effectiveness, and other departments to ensure the successful adoption and integration of Slate across campus.

Percent of Time: 10

General Duties

Support other areas of the Graduate Programs Office as needed.

• Take an active role in problem-solving with the team.

• Contribute to the positive, team-oriented office culture.

• Other duties as assigned.

Percent of Time: 10

Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with https://inside.ewu.edu/policies/knowledge-base/ewu-602-02-immunizations/ and provide proof of immunity or vaccination to MMR before beginning work at EWU . https://in.ewu.edu/hr/wp-content/uploads/sites/40/2020/04/HR_MMRWaiver_Draft01-16-20.pdf for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2023/06/WFSE-EWU-CBA-Barg.-Units-1-and-2-FINAL-2023-2025.pdf

All new faculty and staff are required to complete DEI /Title IX/Hazing Training for employees. This should be completed as soon as possible, but no later than the first few weeks of your hire. You can access the online training https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.getinclusive.com%2Fdashboard&data=05%7C02%7Cmbrown163%40ewu.edu%7C61918bd731b94ba6016f08dca5db7c13%7Ccbb8585a58be4c67a9e8aa46ea967bb1%7C0%7C0%7C638567609309213283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=3dleaZvxW3%2BKuVV4YcRdwv6mdal2MyehUu0JCqrpC3I%3D&reserved=0 or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ site https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finside.ewu.edu%2Fhr%2Ftraining-resources%2F&data=05%7C02%7Cmbrown163%40ewu.edu%7C61918bd731b94ba6016f08dca5db7c13%7Ccbb8585a58be4c67a9e8aa46ea967bb1%7C0%7C0%7C638567609309231054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WQimUO66ADVDfmf5C2Myu2Sf0ahx%2BEvvxtYQjmoSfqQ%3D&reserved=0.

Salary Information: Salary Information: The salary for this position is $44,580 (minimum) up to $51,360. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 08/30/2024

Open Until Further Notice: Yes

Closing Date:

Screening to Begin: 09/13/2024

Special Instructions to Applicants:

Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://apptrkr.com/5667123

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.