Program Coordinator, Program Delivery, MBA Student & Academic Services

01-Nov-2024

Program Coordinator, Program Delivery, MBA Student & Academic Services

Harvard Business School

67177BR

Job Summary

Are you an early career higher education administrative professional looking to utilize and further develop your organizational, logistical, and program management skills in a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the Coordinator role, where you will be a member of the MBA Student and Academic Services (SAS) Program Delivery Team working collaboratively to support MBA Required Curriculum (RC) and Elective Curriculum (EC) Programs.

Why you’ll love this job:

• The SAS Program Delivery Team helps to formulate students’ MBA experience in a meaningful, lasting way and your work is integral to the team’s success!
• You will join a group of talented staff and faculty colleagues committed to excellence in the delivery of our mission to “educate leaders who make a difference in the world”
• You can grow your career here – be exposed to the inner workings of a world-renowned business school and develop your skills and experience

Position Description

With the Program Delivery team, participate in the planning and delivery of Required Curriculum (RC) and Elective Curriculum (EC) Programs

• Create and maintain course syllabi, assignments, and announcements for SAS academic programs in Canvas Learning Management System
• Under the guidance of a manager, prepare classroom materials and coordinate logistics for a subset of programs in the Program Delivery Team portfolio
• Under the guidance of the assistant director, administer program-related special projects
• Work with HBS campus partners to coordinate event planning and delivery needs for a subset of programs in coordinator portfolio
• Provide faculty support for select EC courses, including scheduling, class material ordering, Canvas course creation and maintenance, and manage student reimbursements
• Work with the Admit coordinator to monitor and update the RC and EC Checklists
• Maintain documentation related to class delivery and work with the SAS Program Delivery Team to ensure that materials are organized, updated, and available
• Support day-of classroom delivery of all programs and courses in the Required and Elective Curriculum portfolios as needed

• Using a team management application and Excel, assist with team assignments for simulations and class exercises for the Required and Elective Curriculum portfolio as needed
• Create polls and manage enrollment process for opt-in MBA courses, monitor course enrollments and coordinate student assignments
• Create polls and manipulate data for course use, including result analysis and distribution of results to appropriate parties

• Triage and direct student communication as part of the customer service team responsible for the SAS Academic and Admit inboxes
• Provide scheduled and backup in-person customer service support throughout the year as part of the customer service team.
• Update and maintain myHBS and Admit pages for team activities and programs

• Participate in departmental goal-setting processes and implementation of priorities
• Contribute to MBA, SAS, and Program Delivery initiatives and committees
• This role is responsible for other duties as assigned

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Excellent communication and organizational skills
• Outstanding customer service focus
• Strong attention to detail
• Familiarity with Canvas LMS, Quickbase, Microsoft Teams, Sharepoint, and Qualtrics
• Comfort with fast-paced environment working on various projects simultaneously in changing capacities
• Good judgment, diplomacy, and the ability to work cross-functionally in directed and undirected environments
• A knack for quickly learning new technologies

Additional Information

This is a 40 hours/week, overtime-eligible position.

This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite a minimum of 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

About Us

Founded in 1908 as part of Harvard University, Harvard Business School is located on a 40-acre campus in Boston. Its faculty of more than 250 offers full-time programs leading to the MBA and PhD degrees, as well as more than 175 Executive Education programs, and Harvard Business School Online, the School’s digital learning platform. For more than a century, faculty have drawn on their research, their experience in working with organizations worldwide, and their passion for teaching, to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will go on to shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services, General Administration

Department Office Location

USA - MA - Boston

Job Code

403040 Coordinator II

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

055

Department

MBA

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.