Patient Services Coordinator

Job Title
Patient Services Coordinator


Requisition Number
RE48092


Working Title

Department Name
7A830:Division of Adult Dentistry


Work Location
Lexington, KY


Grade Level
41


Salary Range
$15.83-25.30/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education

HS



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

4 yrs



Required License/Registration/Certification

None



Physical Requirements

Working at a computer for extended periods of time.



Shift

Monday–Friday, day Shift. (Typically, 8:00am-5:00pm)



Job Summary

The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. This position is responsible for the check in registration of patients.

Duties include:

• welcome all patients/family members/others to clinic in a friendly manner
• obtain demographics
• verify coverage
• annual documentation of forms as required
• schedule appointments
• maximize patients’ financial coverage through proper registration and verification of benefits
• collect co-pays and amounts due at time of service
• answer basic insurance coverage questions
• process and maintain registration information in the electronic health record
• screen and direct incoming calls
• process referrals and provide excellent customer service

Skills / Knowledge / Abilities

Customer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.



Deadline to Apply
11/18/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.