Field Service Supervisor
H.O. Penn Machinery
HIRING IMMEDIATELY
Field Service Supervisor
Poughkeepsie, NY
Pay:$75,000 - $95,000/year (dependent on prior relevant experience)
Bonus: 15% bonus potential
Benefits:
- Medical/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Company-provided cell phone and laptop
Key qualifications:
- Minimum 2 years management experience in directing labor, will consider equivalent combination of degree and work experience
- Strong computer skills and comfortable with technology to manage service communications and related business processes
- Strong communication & organization skills
- Strong mechanical aptitude
- Experience with troubleshooting and repair of construction equipment
- Possess a valid driver’s license
Responsibilities:
Successfully deliver and sell service of recognized superior value by providing necessary key resources
- Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
- Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.
- Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with technicians
- Maximize technician utilization by effectively scheduling, planning and assigning work
Maximize the effective and efficient use of the service processes to provide fast and accurate service
- Review and approve daily timecards to track and monitor technician performance against quoted hours or job standards and manage accordingly
- Advise Service Manager of changes in available work vs. staffing levels
- Continually review and improve processes
- Process jobs to be billed on a daily basis
Successfully build and maintain a culture of safety through successful completion of all safety
- Conduct weekly safety meetings and ensure monthly safety audits for work area are complete
- Ensure timely communication of safety issues to direct supervisor with appropriate paperwork
- Ensure all new hires within work area complete safety orientation requirements within thirty days
- Ensure all direct reports have completed Pure Safety assignments by due dates
Staff and develop people to achieve all key results to make our service function strong
- Build and maintain environment characterized by high productivity and morale
- Assist in selecting mechanics
- Effectively manage the performance process (goal setting, coaching, appraisal, and rewards/consequence management)
- Develop people through training, coaching, etc.
Maintain the Field Service Fleet in a cost-effective and safe manner
- Assure the fleet is maintained in a clean and uncluttered state
- Assure the fleet and its related equipment is in sound working order
- Assure the fleet and its related equipment is operating safely
Qualifications:
- Minimum 2 years management experience in directing labor, will consider equivalent combination of degree and work experience
- Strong computer skills and comfortable with technology to manage service communications and related business processes
- Strong communication & organization skills
- Strong mechanical aptitude
- Experience with troubleshooting and repair of construction equipment
- Possess a valid driver’s license
Physical Requirements:
- Standing and/or sitting for prolonged periods of time
- Hand coordination (typing and writing)
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.