Director of Content Production

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

OnBrand is American Express’ In-House Creative agency, our agency is on a journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Director of Content Production leads creative production across photo and video content creation, and the manages and oversees the day-to-day operations of our Maker Studio. This dynamic creative team is made up of producers, editors, Motion and 3d animators and videographers. The ideal candidate will push creative and technological limits to deliver high-quality creative assets on time, within budget, and adhering to OnBrand creative standards, industry best practices and adhere to all enterprise requirements. This role will also contribute to positioning OnBrand as a thought leader in the content production space by actively participating with marketing partners, creative department upstream in the process.

To be successful in this role, the candidate must exhibit outstanding creative judgment and guide the production team in achieving the highest possible standards. The candidate must have experience working with creative teams, to help guide production with great craft and under budget. The candidate will report into the Head of Design and Content Production.

 Responsibilities

• Effective execution and administration of all functions related to production
• Ensure production work is in line with the creative brief and meeting client objectives
• Support and oversee the estimation cost and turnaround times for creative concepts, working within the limitations of the overall project budget and deadlines 
• Research and secure production resources
• Prepare production briefs and ensure requirements are communicated to production houses and other approved vendors 
• Obtain quotes and manage negotiation and contracts with Operations Excellence Managers & suppliers
• Handle all production vendor communications and meetings through pre-production, shoot and post-production process
• Schedule productions, in collaboration with overall project timeline
• Schedule & book all production components including production houses, shoots, studios and talent, stylist, lighting, cameras, and more 
• Ensure that all necessary insurance is obtained, and talent management guidelines are adhered to
• Ensure effective budget control throughout the production process
• Oversee post-production and editing process and ensure best practices
• Quality control to ensure deliverables meet world-class production standards 
• Develop and mentor all talent levels.
• Contribute to the creation of budgets and timelines
• Oversee production schedule as well as costs and scope
• Effectively communicate status, roadblocks, and opportunities at all stages 
• Maintain project documentation 
• Help manage the resourcing of our editors, motion designers and shooters.  

Minimum Qualifications

• Passion for guiding creative ideas from production brief through launch
• 12+ years in production at an agency, production company or similar environment
• 5+ years of experience leading teams of producers and content creators
• Strong relationships with a large roster of trusted production vendors, contacts, and studios
• Ability to assess production needs (resources, skills, equipment, etc.) via a working knowledge of production fundamentals, discipline expertise and craft expectations
• Strong understanding of the creative process for digital, video and print
• Experience working with creative teams, developers, producers, and managing external vendors
• History of strong conceptual thinking in an agency or related production environment
• A demonstrated track record of gaining trust and respect by consistently demonstrating sound critical-thinking and analytical skills and maintaining composure in stressful situations
• Ability to keep multiple workstreams on track while meeting tight deadlines and adapting to late-breaking changes
• Exceptional initiative and follow-through skills
• Effective negotiation and positive-minded problem-solving skills 
• Strong written and verbal communication, interpersonal, and leadership skills
• Ability to interact with internal co-workers and external clients and vendors at a variety of levels and across functions
• Experience with managing a team; desire to lead and mentor
• Potential after-hours work and overnight traveling to shoots and post sessions required

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.