TITLE AssociateAccount Manager – White Label
DEPARTMENT Client Services
DIVISION NPAccelNP Accel
LOCATION Remote – US
ABOUT OUR COMPANY
NP Digital (NPD) is a Global Award-Winning Performance Marketing Agency. In 2023 NPD was named a Campaign Magazine Global Agency of the Year, and was Adweek’s #7 fastest-growing large international agency. For a second consecutive year, we landed in the top 10% of Inc. 5000’s fastest-growing private companies. All while simultaneously maintaining employee satisfaction, which earned us an Inc. Best Workplaces award in 2022, 2023 and 2024's Ad Age Best Places to Work.
NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.
NP Accel focuses on creating innovative, adaptive, and data-driven digital marketing plans for our SMB clients. Obsessed with helping companies grow and exceed their goals with scalable solutions, NP Accel delivers on the mission of continually helping brands connect and engage with their audience.
ABOUT THE OPPORTUNITY
We are seeking a creative go-getter to serve as a White Label Clients Associate Account Manager for our company.
The White Label Clients Associate Account Manage is a client-facing role. Working both as an individual contributor and collaboratively with a team, this role is responsible for building and maintaining healthy client relationships.
The ideal candidate for this role has a strong digital background (specifically SEO expertise), superior communication skills, and strong desire to learn and grow in a digital agency environment. Demonstrated, hands-on experience managing multiple clients is a huge plus. We are seeking high-potential performers with a strong track record of success that just want a great opportunity to grow!
As a WL Associate Account Manager you will be responsible for strategic oversight, reporting, expectation setting and higher level interaction with clients. The Account Manager will also work closely with the internal client team to create program strategy, obtain client approvals, keep the project on schedule, and ensure client requirements and business goals are well-defined and achieved. Client retention should be the Account Manager’s primary objective.
To qualify candidates must reside and be eligible to work in the US.
ABOUT THE RESPONSIBILITIES
- Communicate and respond to clients in timely manner
- Project manage campaigns to meet deadlines and reach strategic campaign goals
- Maintain & manage client relationships
- Work within project management system to order tasks and communicate with internal teams to make sure quality of deliverables are met
- Present data-driven reports to clients for updates on their campaigns
- Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving.
- Effectively present the agency’s POV, recommendations, and deliverables to a range of client audiences
- Work alongside the fulfillment team to create roadmaps, plan strategic initiatives & lead optimization efforts to hit client goals and targets
- Ability to define KPIs and deliver on client objectives
ABOUT YOU
- 6 – 12 months of client services within the digital marketing environment
- Strong written and verbal communication skills
- Demonstrated organizational skills and extreme attention to detail
- Able to work independently and efficiently to meet organizational goals
- Deadline-oriented, and able to deliver high quality work to clients under pressure
- Excellent analytical, critical-thinking and problem-solving skills
- Experience with Google AdWords and Google Analytics (highly preferred)
- Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities
ABOUT YOUR GROWTH
As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:
- Account Manager (typically 1-2 years)
- Team Lead (typically 2-3 years)
- Senior Account Manager (typically 2-3 years)
ABOUT OUR BENEFITS
We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:
- National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
- Flexible paid time off; 16 weeks maternity and 6 weeks paternity leave
- Health Savings Accounts with employer contribution, Flexible Spending Accounts, Dependent FSA
- Vision and dental coverage
- Employer-paid short term disability and life and AD&D insurance
- Employer-paid premium subscription to the Calm app
- Voluntary pet insurance for your furry family members
- Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
- New hire technology stipend to set up home office
- Employer-Sponsored 401(K) and Roth retirement
ABOUT THE COMPENSATION
- Base Salary: USD $50,000.00 to $59,000.00 per year; depending on experience and skills
- Commission eligible
ABOUT OUR CULTURE
We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:
Think Big “Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.
Own It “Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights the ability to make the work yours and deliver creative results.
Have Fun “Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.
NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.